{"id":285,"date":"2013-01-17T12:21:00","date_gmt":"2013-01-17T14:21:00","guid":{"rendered":"https:\/\/blogs.correiobraziliense.com.br\/consumidor\/atendimentos_nos_procons_brasileiros_crescem_20\/"},"modified":"2013-01-17T12:21:00","modified_gmt":"2013-01-17T14:21:00","slug":"atendimentos_nos_procons_brasileiros_crescem_20","status":"publish","type":"post","link":"https:\/\/blogs.correiobraziliense.com.br\/consumidor\/atendimentos_nos_procons_brasileiros_crescem_20\/","title":{"rendered":"Atendimentos nos Procons brasileiros crescem 20%"},"content":{"rendered":"\n<p>Em 2012, 2.031.289 atendimentos foram realizados nos Procons de todo o Brasil, crescimento de 19,7% em rela\u00e7\u00e3o ao registrado em 2011. Uma m\u00e9dia mensal de 169 mil consumidores atendidos.    <\/p>\n<p>\u00c9 importante ressaltar que em 2011, 162 Procons estavam integrados ao Sistema Nacional de Informa\u00e7\u00f5es de Defesa do Consumidor. Em 2012, o n\u00famero de \u00f3rg\u00e3os interligados subiu para 236. Mesmo se a compara\u00e7\u00e3o for feita com a quantidade igual de Procons, o n\u00famero de queixas subiu 13,2% de um ano para outro.   <\/p>\n<p>Assuntos mais demandados em 2012:   <\/p>\n<p>1\u00ba Telefonia Celular&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 172.119 &nbsp; &nbsp;&nbsp; 9,17%   <\/p>\n<p>2\u00ba Banco comercial&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 169.427&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 9,02%   <\/p>\n<p>3\u00ba Cart\u00e3o de cr\u00e9dito&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 154.501 &nbsp; &nbsp; 8,23%   <\/p>\n<p>4\u00ba Telefonia fixa &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 125.403 &nbsp; &nbsp; 6,68%   <\/p>\n<p>5\u00ba Financeira &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; 97.032 &nbsp; &nbsp;&nbsp; 5,17%    <\/p>\n<p>6\u00ba Aparelho celular&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 78.997 &nbsp; &nbsp;&nbsp; 4,21%   <\/p>\n<p>7\u00ba TV por assinatura&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 69.705&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3,71%   <\/p>\n<p>8\u00ba M\u00f3veis&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 63.667&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3,39%   <\/p>\n<p>9\u00ba Energia el\u00e9trica&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 54.429&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2,90%   <\/p>\n<p>10\u00ba Eletrodom\u00e9sticos&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 48.256&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2,57%   <\/p>\n<p>Principais problemas:   <\/p>\n<p>1\u00ba Cobran\u00e7a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 702.682&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 37,42%   <\/p>\n<p>2\u00ba Oferta&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 325.063&nbsp;&nbsp;&nbsp;&nbsp; 17,31%   <\/p>\n<p>3\u00ba Contrato&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 248.061&nbsp;&nbsp;&nbsp;&nbsp; 13,21%   <\/p>\n<p>4\u00ba Defeito&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 182.295&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 9,71%   <\/p>\n<p>5\u00ba Garantia&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 147.667&nbsp;&nbsp;&nbsp;&nbsp; 14,49%   <\/p>\n<p><br style=\"font-weight: bold\">Empresas mais reclamadas:   <\/p>\n<p>1\u00ba Oi&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 120.374   <\/p>\n<p>2\u00ba Claro-Embratel &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 102.682   <\/p>\n<p>3\u00ba Ita\u00fa &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 97.578   <\/p>\n<p>4\u00ba Bradesco&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 61.257   <\/p>\n<p>5\u00ba Vivo-Telef\u00f4nica&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 44.022   <\/p>\n<p>6\u00ba Sky&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 33.520   <\/p>\n<p>7\u00ba Tim-Intelig&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 32.286   <\/p>\n<p>8\u00ba Santander&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; 31.936   <\/p>\n<p>9\u00ba Ponto Frio\/Casas Bahia&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 28.531   <\/p>\n<p>10\u00ba Ricardo Eletro&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 26.808   <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Em 2012, 2.031.289 atendimentos foram realizados nos Procons de todo o Brasil, crescimento de 19,7% em rela\u00e7\u00e3o ao registrado em 2011. Uma m\u00e9dia mensal de 169 mil consumidores atendidos. \u00c9 importante ressaltar que em 2011, 162 Procons estavam integrados ao Sistema Nacional de Informa\u00e7\u00f5es de Defesa do Consumidor. Em 2012, o n\u00famero de \u00f3rg\u00e3os interligados subiu para 236. Mesmo se [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-285","post","type-post","status-publish","format-standard","hentry","category-sem-categoria"],"_links":{"self":[{"href":"https:\/\/blogs.correiobraziliense.com.br\/consumidor\/wp-json\/wp\/v2\/posts\/285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.correiobraziliense.com.br\/consumidor\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.correiobraziliense.com.br\/consumidor\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.correiobraziliense.com.br\/consumidor\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.correiobraziliense.com.br\/consumidor\/wp-json\/wp\/v2\/comments?post=285"}],"version-history":[{"count":0,"href":"https:\/\/blogs.correiobraziliense.com.br\/consumidor\/wp-json\/wp\/v2\/posts\/285\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.correiobraziliense.com.br\/consumidor\/wp-json\/wp\/v2\/media?parent=285"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.correiobraziliense.com.br\/consumidor\/wp-json\/wp\/v2\/categories?post=285"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.correiobraziliense.com.br\/consumidor\/wp-json\/wp\/v2\/tags?post=285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}